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Citibank India

Operations Analyst

Job · Full-timeHybridPune, Maharashtra0–3 years62K/mo5 openingsImmediate / as per notice period

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About this role

Citibank India is looking for a Operations Analyst to join its Pune team. You will turn raw operational data into clear, trustworthy analysis, and work directly with the people who use it to run the business. About the role The Operations Analyst at Citibank India is the bridge between the data…

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Skills you'll use

Advanced ExcelSQLProcess AnalyticsKPI & SLA TrackingPower BIRoot Cause AnalysisCapacity PlanningData VisualizationReportingProblem SolvingCoordinationCommunication

What you'll do

Track operational KPIs, SLAs and productivity metrics
Investigate process bottlenecks and quantify their cost
Build operational dashboards and daily performance reports
Recommend and measure process improvements
Work with ops leads to close gaps found in the data
Validate and reconcile numbers before publishing, and document data caveats
Automate recurring reporting to free up time for real analysis
Present findings clearly to non-technical stakeholders

Who can apply

B.E./B.Tech/BBA/B.Com/MBA/B.Sc or an equivalent degree from a recognised university
0–3 years of experience in analytics, reporting or MIS — freshers and 2026 graduates are welcome
Working knowledge of Advanced Excel, SQL, Process Analytics
Comfort with Excel, SQL and Power BI and with cleaning messy, real-world data
Ability to define a metric precisely and explain a result to a non-technical stakeholder
Attention to detail, ownership and the discipline to document your work
Based in Pune, Maharashtra or willing to relocate

Perks & benefits

Health insurance for you and your dependantsProvident Fund and statutory benefitsStructured onboarding and mentorshipLearning & certification support (SQL, Power BI, Tableau, cloud)Paid leaves and public holidaysFlexible / hybrid working optionsModern analytics tooling and licensed BI seatsClear appraisal cycle and internal mobility

Interview & selection process

5 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Case study / take-home assignment on a real dataset, with a walkthrough of your approach
3Technical interview 2 — BI tooling, dashboard design and metric definition
4Business / stakeholder round — how you scope a question and communicate findings
5HR discussion — compensation, notice period, joining date and offer roll-out

About Citibank India

Citibank India operates in the banking sector and runs an active team in Pune. It is an established employer with a working analytics function — data is used to run the business day to day, not filed away in a quarterly deck. Industry and what the company does Citibank India works in banking…

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