Operations Analyst

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Skills you'll use

What you'll do

• Track operational KPIs, SLAs and productivity metrics
• Investigate process bottlenecks and quantify their cost
• Build operational dashboards and daily performance reports
• Recommend and measure process improvements
• Work with ops leads to close gaps found in the data
• Validate and reconcile numbers before publishing, and document data caveats
• Automate recurring reporting to free up time for real analysis
• Present findings clearly to non-technical stakeholders

Who can apply

• B.E./B.Tech/BBA/B.Com/MBA/B.Sc or an equivalent degree from a recognised university
• 0–3 years of experience in analytics, reporting or MIS — freshers and 2026 graduates are welcome
• Working knowledge of Advanced Excel, SQL, Process Analytics
• Comfort with Excel, SQL and Power BI and with cleaning messy, real-world data
• Ability to define a metric precisely and explain a result to a non-technical stakeholder
• Attention to detail, ownership and the discipline to document your work
• Based in Hyderabad, Telangana or willing to relocate

Perks & benefits

Interview & selection process

3 rounds — typical selection flow for this role:

1. 1Resume screening and profile shortlisting by the talent acquisition team
2. 2Technical interview 2 — BI tooling, dashboard design and metric definition
3. 3HR discussion — compensation, notice period, joining date and offer roll-out

About Citi

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