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Cigna

Operating Effectiveness Analyst

Job · Full-timeIn OfficeBengaluru5-6 years1 opening

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About this role

Cigna is hiring for Operating Effectiveness Analyst in Bengaluru. This opening was published by Cigna on their official careers board (Workday) on 4 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Cigna • Role: Operating Effectiveness Analyst • Location: Bengaluru…

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Skills you'll use

ExcelStakeholder ManagementCommunicationSix SigmaISO 9001Data Analysis

What you'll do

ISO Audit & Compliance
Plan and execute internal audits aligned to ISO 9001:2015 (Clause 9.2) and ISO 9001:2026
Conduct process audits across the end-to-end claims lifecycle (intake → adjudication → payment → appeals)
Perform gap assessments to evaluate compliance against QMS standards
Ensure robust audit documentation, evidence validation, and traceability
Claims Process Oversight
Assess claims accuracy, turnaround time (TAT), and policy adherence
Audit critical processes, including:
Claims adjudication
Eligibility & enrolment validation

Who can apply

5–10 years of relevant experience in:
Healthcare BPO / US/International healthcare claims operations
Quality, audit, or compliance roles
Functional Expertise
Strong understanding of:
US / International healthcare claims lifecycle
ISO 9001:2026 Quality Management System framework
Demonstrated experience in:
Internal and process audits
CAPA management and closure

About Cigna

Role Description This role is responsible for driving ISO 9001-compliant internal audit practices across healthcare claims operations at CHSI Bangalore. The incumbent will ensure adherence to Quality Management Systems (QMS), strengthen operational controls, and enable a culture of continuous…

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