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Chai Point

Operations Analyst

Job · Full-timeWork from HomeThrissur, Kerala0–3 years41K/mo5 openingsImmediate / as per notice period
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About this role

Join Chai Point in Thrissur as a Operations Analyst. The role sits close to the business: you will define the metrics, build the reporting behind them, and be the person the team asks when a number looks wrong. About the role In this Operations Analyst position you will be trusted with real…

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Skills you'll use

Advanced ExcelSQLProcess AnalyticsKPI & SLA TrackingPower BIRoot Cause AnalysisCapacity PlanningData VisualizationReportingProblem SolvingCoordinationCommunication

What you'll do

  • Track operational KPIs, SLAs and productivity metrics
  • Investigate process bottlenecks and quantify their cost
  • Build operational dashboards and daily performance reports
  • Recommend and measure process improvements
  • Work with ops leads to close gaps found in the data
  • Validate and reconcile numbers before publishing, and document data caveats
  • Automate recurring reporting to free up time for real analysis
  • Present findings clearly to non-technical stakeholders

Who can apply

  • B.E./B.Tech/BBA/B.Com/MBA/B.Sc or an equivalent degree from a recognised university
  • 0–3 years of experience in analytics, reporting or MIS — freshers and 2026 graduates are welcome
  • Working knowledge of Advanced Excel, SQL, Process Analytics
  • Comfort with Excel, SQL and Power BI and with cleaning messy, real-world data
  • Ability to define a metric precisely and explain a result to a non-technical stakeholder
  • Attention to detail, ownership and the discipline to document your work
  • Based in Thrissur, Kerala or willing to relocate (remote candidates across India may also apply)

Perks & benefits

Flexible / hybrid working optionsModern analytics tooling and licensed BI seatsClear appraisal cycle and internal mobilityEmployee wellness programmesTeam offsites and networking opportunitiesCompetitive salary as per market benchmarksAnnual performance bonus / variable payHealth insurance for you and your dependants

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Technical interview 1 — SQL joins, aggregations, window functions and data modelling
  3. 3Case study / take-home assignment on a real dataset, with a walkthrough of your approach
  4. 4HR discussion — compensation, notice period, joining date and offer roll-out

About Chai Point

Chai Point operates in the f&b tech sector and runs an active team in Thrissur. It is an established employer with a working analytics function — data is used to run the business day to day, not filed away in a quarterly deck. Industry and what the company does Chai Point works in f&b tech…
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