Senior IT App Automation Engineer

About this role

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Skills you'll use

What you'll do

• IT Applications Management: Administer and optimize core IT applications including Okta, Slack, Google Workspace, Atlassian Suite, and Zoom. Expected to identify and flag gaps or issues proactively rather than waiting to be told.
• Integration and Automation: Implement and maintain integrations, automations, and workflows across IT applications. Deep experience with Okta SSO and SCIM is required. Expected to execute on these confidently with minimal oversight.
• Onboarding and Offboarding: Support and improve automated onboarding and offboarding processes to enhance efficiency and accuracy. Able to troubleshoot and resolve issues independently.
• Identity and Access Management: Manage identity and access across IT applications, including role-based access control (RBAC). Able to handle routine access decisions independently and know when to escalate.
• MDM Familiarity: Working knowledge of how MDM tooling intersects with identity and access — specifically how device certificates are deployed to endpoints and how Okta Verify uses device trust to enforce conditional access policies. Day-to-day MDM administration is handled by a separate team; this role requires enough understanding to troubleshoot and support the Okta integration confidently.
• Security and Compliance: Conduct periodic user and admin access reviews and participate in HIPAA and PCI audits. Partner with the Infosec team to secure IT applications, remediate vulnerabilities, and respond to incidents.
• Best Practices and Standards: Apply industry-standard best practices for IT application management and security. Familiar enough with the landscape to implement without needing guidance on the basics.
• Support and Incident Response: Provide Tier 2/3 support to the IT Helpdesk and resolve complex issues independently. Able to see incidents through from identification to resolution without hand-holding.
• Service Desk Enablement: Support the training of service desk members who assist with lower-level tickets in our domain, including participating in regular training sessions to answer questions and walk through processes and tooling.
• Cross-functional Collaboration: Work with engineering, product, and business teams to understand their needs and deliver technical solutions. Able to translate requests into actionable work without a lot of back-and-forth.

Who can apply

• Experience: 8+ years of hands-on experience in administering IT applications.
• Technical Skills: Expertise in Okta, Intune, JAMF, Google Workspace, Microsoft 365, Jira, Confluence, Zoom, and AzureAD.
• Certifications: Industry certifications for various tools are a plus.
• IAM and RBAC: Strong experience in Identity and Access Management and Role-Based Access Control. Experience in SSO, SCIM, SAML, and OIDC
• Comfortable consuming REST APIs and LDAP for various applications.
• Security and Compliance: Knowledge of compliance frameworks and audits is a plus
• Automation and Integration: Proven experience in automating processes and integrating IT applications. Scripting experience is a plus.
• Support Skills: Ability to provide Tier 2/3 support and respond to incidents effectively.
• Communication: Excellent communication skills, both written and verbal.
• Collaboration: Ability to work collaboratively with cross-functional teams and stakeholders.

Perks & benefits

About Blink Health

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