Senior Quality Analyst

About this role

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Skills you'll use

What you'll do

• Analyze authorization management quality data to identify trends, recurring issues, and opportunities for improvement.
• Own audit-related workflows for more complex cases, ensuring timely, accurate, and consistent completion.
• Review task notes, audit histories, and supporting documentation to determine appropriate next steps and corrective actions.
• Coordinate with internal stakeholders to resolve issues, reduce delays, and minimize rework across authorization-related workflows.
• Document case notes, actions taken, and outcomes in required systems to maintain traceability and audit readiness.
• Validate quality by ensuring work aligns to SOPs, operational standards, and established acceptance criteria.
• Identify root causes for recurring quality themes and propose practical process improvements.
• Report on key operational metrics, audit findings, and escalation themes to support goal tracking and performance management.
• Use AI-enabled assistance to improve speed and consistency by leveraging AI-supported summarization and anomaly detection where available, while applying judgment to verify accuracy and follow SOPs.
• Coordinate project plans and cross-functional initiatives related to department goals, process improvements, and workflow optimization.

Who can apply

• Bachelor’s degree required; graduation in Nursing, Dentistry, Physiotherapy, or any health/life science preferred.
• 3–5 years of relevant professional experience in the healthcare industry.
• Experience in quality, audit, operations, or related analytical operational roles preferred.
• Proficiency in Microsoft Office Suite.
• Experience working with SOPs and quality standards to achieve consistent outcomes.
• Ability to analyze trends and translate findings into recommendations for process improvements.
• Strong communication skills to escalate, coordinate, and explain findings clearly to stakeholders.
• Comfort working in a hybrid environment based in Chennai, India

Perks & benefits

About Athenahealth

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