Senior Associate Revenue Cycle Case and Escalation Management Posting

About this role

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Skills you'll use

What you'll do

• Manage incoming revenue cycle escalations and cases through resolution, ensuring timely follow-up and documented outcomes.
• Analyze complex client issues to identify root causes, trends, and appropriate resolution paths.
• Coordinate with internal teams and stakeholders to gather information, align on next steps, and remove blockers to resolution.Communicate case status, findings, and resolutions clearly and professionally to relevant partners.
• Prioritize work based on urgency, impact, and SLA expectations to support effective case handling.Track recurring issues and patterns to support process improvement and reduce repeat escalations.
• Document case details, actions taken, and final outcomes in the appropriate systems with accuracy and consistency.Support the development and refinement of escalation workflows and case management practices.
• Apply AI-enabled tools and workflows to streamline case summarization, organize information, and improve efficiency while using judgment to validate outputs and ensure decisions remain accurate and appropriate for the case.
• Maintain confidentiality and handle sensitive information in accordance with company policies and procedures.
• Additional Job Responsibilities
• Assist with special projects related to escalation process improvements or revenue cycle operations.
• Contribute to reporting and metrics reviews by sharing case trends, themes, and observations.Participate in team discussions focused on workflow refinement and operational consistency.

Who can apply

• Bachelor’s degree or equivalent practical experience in a relevant field.
• 5 to 8 years of experience in revenue cycle management, escalation handling, client support, operations, or a related role.
• Experience working with complex case management or issue resolution processes.
• Knowledge of Revenue Cycle Management (RCM) concepts, workflows, and operational dependencies.
• Experience handling escalations requiring cross-functional coordination and structured follow-through.Strong written and verbal communication skills with the ability to communicate clearly across teams.
• Proficiency in documenting issues, actions, and outcomes in business systems or case management tools.Ability to analyze information, identify patterns, and recommend practical next steps.
• Willingness to work in 3:30 pm-12:30am IST Shift

Perks & benefits

About Athenahealth

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