Employee Services - HR Case Management

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Skills you'll use

What you'll do

• The HR Customer Services Support Agent delivers a range of transactional HR services and responds to inquiries and requests from Global/Regional internal customers, identifying and escalating them as necessary, to ensure the provision of accurate information.
• The role is accountable for delivering efficient, accurate and reliable information to support Applied employees in a timely manner.

Who can apply

• Active Listening: Listening to a customer’s questions and concerns and responding in a way that makes them feel heard, paves the way forward to a solution.
• Technical knowledge: As a customer service professional, you should be proficient in technical tools such as Workday and ServiceNow to assist customers in making informed decisions and resolving issues. Experience in Workday/ServiceNow reporting and intermediate to advanced excel skills is preferred.
• Resourcefulness: Finding innovative and quick ways to solve the problem can decrease time with each customer so that you can help more customers in a day.
• A willingness to go the extra mile: Provides service that goes beyond fulfilling basic customer expectations and does so in a creative and in an unexpected way.

Perks & benefits

About Applied Materials

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