CRM Technology Manager

About this role

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Skills you'll use

What you'll do

• Manage Salesforce Systems: Oversee the implementation, configuration, and maintenance of Salesforce EcoSystem (Including Xactly/Pardot) ensuring they meet the organisation's needs.
• Team Leadership: Lead a team of CRM specialists, providing guidance, support, and development opportunities.
• Process Improvement: Partner with various departments to identify and implement process improvements, leveraging Salesforce capabilities.
• Project Management: Manage Salesforce-related projects, including system upgrades, new module implementations, and integrations with other systems.
• Stakeholder Engagement: Collaborate with key stakeholders to understand their needs and ensure Salesforce solutions align with business objectives.
• Compliance/Audit and Security: Ensure Salesforce system comply with regulatory/Audit requirements and maintain high standards of data security and privacy.
• Training and Support: Develop and deliver training programs for end-users and provide ongoing support to ensure effective use of Salesforce.

Who can apply

• Experience: Proven experience in managing Salesforce systems and associated plaforms including implementation and optimisation.
• Leadership: Strong leadership skills with experience in managing and developing a team.
• Technical Skills: Proficiency in Salesforce and related technologies.
• Project Management: Demonstrated ability to manage complex projects and deliver results on time and within budget.
• Communication: Excellent communication skills, with the ability to engage and influence stakeholders at all levels.
• Problem-Solving: Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Education: Bachelor's degree in Human Resources, Information Technology, or a related field. Salesforce certification is a plus.

About Apex Group

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