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American Express

Operations Analyst

Job · Full-timeIn OfficeHyderabad, Telangana0–3 years61K/mo3 openingsImmediate / as per notice period
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About this role

Applications are open for the Operations Analyst position at American Express in Hyderabad. You will join a working operations analytics team, own a defined set of reports and analyses end to end, and see your findings turn into decisions that people act on. About the role The Operations Analyst…

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Skills you'll use

Advanced ExcelSQLProcess AnalyticsKPI & SLA TrackingPower BIRoot Cause AnalysisCapacity PlanningData VisualizationReportingProblem SolvingCoordinationCommunication

What you'll do

  • Track operational KPIs, SLAs and productivity metrics
  • Investigate process bottlenecks and quantify their cost
  • Build operational dashboards and daily performance reports
  • Recommend and measure process improvements
  • Work with ops leads to close gaps found in the data
  • Validate and reconcile numbers before publishing, and document data caveats
  • Automate recurring reporting to free up time for real analysis
  • Present findings clearly to non-technical stakeholders

Who can apply

  • B.E./B.Tech/BBA/B.Com/MBA/B.Sc or an equivalent degree from a recognised university
  • 0–3 years of experience in analytics, reporting or MIS — freshers and 2026 graduates are welcome
  • Working knowledge of Advanced Excel, SQL, Process Analytics
  • Comfort with Excel, SQL and Power BI and with cleaning messy, real-world data
  • Ability to define a metric precisely and explain a result to a non-technical stakeholder
  • Attention to detail, ownership and the discipline to document your work
  • Based in Hyderabad, Telangana or willing to relocate

Perks & benefits

Paid leaves and public holidaysFlexible / hybrid working optionsModern analytics tooling and licensed BI seatsClear appraisal cycle and internal mobilityEmployee wellness programmesTeam offsites and networking opportunitiesCompetitive salary as per market benchmarksAnnual performance bonus / variable pay

Interview & selection process

3 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Online assessment — SQL, Excel and quantitative aptitude
  3. 3HR discussion — compensation, notice period, joining date and offer roll-out

About American Express

American Express is a globally integrated payments company providing charge and credit cards and services. Its India centres in Gurugram and Bengaluru support technology, analytics and servicing worldwide. Industry and what the company does American Express works in financial services, serving its…
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