Senior Associate – Catalog, RBS

About this role

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Skills you'll use

What you'll do

• The main responsibilities of the Senior Associate include, but are not limited to:
• Handle end-to-end processes and related tools in order to achieve business goals.
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
• Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible
• Maintain records of day-to-day work by updating trackers to reflect work done
• Support and implement improvement ideas in order to increase process efficiency.
• Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.
• Share knowledge and best practices with the team through email, shadowing sessions, and workshops.
• Train and mentor other Associates to ensure a fast ramp-up.
• Flag any process updates received from stakeholders to the Manager.

Who can apply

• - Bachelor's degree or above
• - Strong written and verbal communication skills in English, with the ability to structure emails and updates backed by data.

About Amazon

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