Risk Manager I, Relay Product Excellence

About this role

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Skills you'll use

What you'll do

• Manage a team of investigators
• Provide data analysis & conduct investigations (as needed)
• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
• Understand the business impact of the trends and make decisions that make sense based on available data
• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
• The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business

Who can apply

• - Experience with MS Office, MS Excel, and data retrieval languages
• - • Min 2 years of experience working on identity verification/ fraud detection processes • Prior experience in manufacturing, transportation, customer service, and/or distribution environments • Min 5 years of overall experience out of which over 3 years of experience in leading an operational organization in a global environment, responsible for an overall team of 15+ employees • Bachelor’s Degree from an accredited university or equivalent • Should be flexible to adapt to a 24 x 7 operating environment • Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) • Well-versed with written and verbal communication skills both remotely and face to face • Evidence of success in operational management, operational enhancement and operational change • Coaching and leadership skills including evidence of successful succession planning models. • 3 years+ people and performance management experience

About Amazon

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