Patient Advocate

About this role

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Skills you'll use

What you'll do

• Business Unit: Benchmark Solutions
• Position Summary
• The Patient Advocate serves as a key liaison between patients, healthcare providers, insurance payers, and internal Revenue Cycle Management (RCM) teams. This role is responsible for assisting patients with questions related to medical billing, insurance claims, account balances, payment responsibilities, and claim status while delivering exceptional customer service.
• The ideal candidate will have experience supporting U.S. healthcare organizations and possess a solid understanding of the American healthcare system, medical billing, insurance processes, and revenue cycle workflows. Because this role involves direct interaction with U.S. patients, candidates must demonstrate exceptional verbal communication skills with clear, fluent, and professional English-speaking abilities.
• Work Mode: Remote
• Shift: (Night Shift)
• Location: Mumbai(Vikhroli)

Who can apply

• Maintain adherence to HIPAA regulations and patient privacy requirements.
• Follow all U.S. healthcare compliance standards, payer guidelines, and company policies.
• Maintain awareness of balance billing regulations, patient financial assistance programs, and healthcare reimbursement practices.
• Complete all required compliance, security, and customer service training programs.
• Cross-Functional Collaboration
• Partner with Accounts Receivable, Billing, Coding, Credentialing, and Account Management teams to resolve patient concerns.
• Escalate payer, coding, or reimbursement issues to appropriate departments when necessary.
• Support organizational goals related to patient experience, revenue cycle performance, and operational excellence.
• Required Qualifications

Perks & benefits

About Altera Digital Health

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