Expert Systems Engineer

About this role

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Skills you'll use

What you'll do

• We are searching for a deep Citrix expert — someone who has lived and breathed Citrix for years, knows the logon process inside and out, and gets genuinely excited about finding the hidden cause of a 30-second login when it should be 8. As our Expert Systems Engineer, you will be the technical anchor of our Citrix Customer Experience team, responsible for the most complex performance investigations, the development of our diagnostic methodology, and the technical mentorship of the broader team.
• You will work directly with data, AI-assisted analysis tools, Wireshark traces, Citrix Director deep dives, Power BI dashboards, and your own hard-won expertise to identify — and eliminate — the root causes of poor Citrix logon performance across a large and varied customer base. Your findings will not stay with one customer; you will be the engine that turns individual discoveries into org-wide improvements.
• Required Qualifications
• 5+ years of deep, hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop), including complex multi-site enterprise deployments, performance tuning, and advanced troubleshooting
• Expert-level understanding of the Citrix logon process — able to analyze each phase (Session Startup, Brokering, HDX, Authentication, GPO, Profile Load, Interactive Session) and interpret all key VDA and client-side metrics (SSCD, SCCD, NRWD, LPWD, GPVD, PCVD, DMVD, COVD, CAVD, etc.)
• Deep expertise in Windows Group Policy (GPO) — including design, troubleshooting, and optimization of GPOs in Citrix VDA environments; able to identify settings that impact logon performance and application behavior
• Proficiency with Citrix Director for in-depth session analysis, logon phase breakdowns, and real-time troubleshooting
• Experience with Wireshark or equivalent packet capture tools for network-layer logon diagnostics
• Strong analytical skills with the ability to correlate data from multiple sources (Power BI, Logic Monitor, Azure Log Analytics, event logs, Citrix Director) to identify root causes that are not immediately obvious
• Demonstrated experience documenting complex findings clearly and transforming them into actionable, repeatable processes and runbooks

Who can apply

• 5+ years of deep, hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop), including complex multi-site enterprise deployments, performance tuning, and advanced troubleshooting
• Expert-level understanding of the Citrix logon process — able to analyze each phase (Session Startup, Brokering, HDX, Authentication, GPO, Profile Load, Interactive Session) and interpret all key VDA and client-side metrics (SSCD, SCCD, NRWD, LPWD, GPVD, PCVD, DMVD, COVD, CAVD, etc.)
• Deep expertise in Windows Group Policy (GPO) — including design, troubleshooting, and optimization of GPOs in Citrix VDA environments; able to identify settings that impact logon performance and application behavior
• Proficiency with Citrix Director for in-depth session analysis, logon phase breakdowns, and real-time troubleshooting
• Experience with Wireshark or equivalent packet capture tools for network-layer logon diagnostics
• Strong analytical skills with the ability to correlate data from multiple sources (Power BI, Logic Monitor, Azure Log Analytics, event logs, Citrix Director) to identify root causes that are not immediately obvious
• Demonstrated experience documenting complex findings clearly and transforming them into actionable, repeatable processes and runbooks
• Experience mentoring less senior engineers and elevating the technical capability of a team

About Altera Digital Health

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