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Alight

Benefits Operations Administrator (BOA)

Job · Full-timeIn OfficeMumbai1-2 years1 opening

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About this role

Alight is hiring for Benefits Operations Administrator (BOA) in Mumbai. This opening was published by Alight on their official careers board (Workday) on 24 June 2026 and was confirmed live on 14 September 2026. Job details • Company: Alight • Role: Benefits Operations Administrator (BOA) •…

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Skills you'll use

ExcelJIRAPayrollCommunicationCustomer Service

Who can apply

US Pension / 401k / Payroll processing skills
Process documentation & SOP creation
Accountability & ownership.
Analytical & Critical thinking skills.
Good written and verbal communication skills are important.
Strong attention to detail and ability to handle transaction-based processing.
Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services)
Ability to manage workload in a deadline‑driven environment
Proficiency in Excel at an intermediate level (e.g., VLOOKUP/XLOOKUP, IF formulas, pivot tables)
Experience with AI tools in a professional setting preferred

Perks & benefits

Key ExpectationsProcess all activities related to client benefit plans with high accuracy and timeliness. Execution of wealth delivery processes in accordance with documented Standard Operating Procedures (SOPs)Consistently meet or exceed client Service Level Agreements (SLAs).Develop a strong understanding of client plan provisions and related documentation.Prioritize work effectively to respond to client and participant needs.Ensure adherence to predefined procedures, process guidelines, and compliance standardsThe colleague will support day‑to‑day client operations, resolves participant and processing issues within defined guidelines, and escalates exceptions or risks as appropriateActively participate in daily huddles and status meetings to ensure smooth operations.

About Alight

Designation - Benefits Operations Administrator (BOA) Key Expectations • Process all activities related to client benefit plans with high accuracy and timeliness. Execution of wealth delivery processes in accordance with documented Standard Operating Procedures (SOPs) • Consistently meet or exceed…

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