Scaled Customer Success Manager (AMER)

About this role

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Skills you'll use

What you'll do

• As a Scaled Customer Success Manager, SME & Growth, you’ll own growth for a large portfolio of 1,000+ SME customers. You will leverage data-driven insights and automation to drive product adoption and revenue at scale.
• You will grow the existing customer base by using intent signals to trigger targeted outreach and running one-to-many campaigns that turn passive users into power users, helping them unlock the full value of the Airwallex platform. You’ll drive customer engagement and revenue growth through proactive lifecycle marketing, education, and strategic support. This is a great opportunity to work cross-functionally with teams across Sales, Product, Marketing, and Operations.

Who can apply

• We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

About Airwallex

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