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AfterShoot

Global Client Support Associate

Job · Full-timeIn OfficeDelhiEntry level / 0-2 years1 opening

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About this role

AfterShoot is hiring for Global Client Support Associate in Delhi. This opening was published by AfterShoot on their official recruitee careers board on 15 September 2026 and was verified as still open on 17 September 2026. About the role At Aftershoot, we’re building a global community of…

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Skills you'll use

CommunicationCustomer Support

What you'll do

Handle customer queries via live chat and email with:
Prompt and accurate responses
Clear, empathetic, and professional communication
Ensure a high standard of customer experience across all interactions.
Follow defined SOPs, macros, and tone guidelines consistently.
Troubleshoot customer issues and provide effective, timely resolutions.
Escalate complex or unresolved issues to relevant teams when needed.
Maintain detailed and accurate records of customer interactions.

Who can apply

Deliver high-quality, on-brand support while resolving queries efficiently
Follow SOPs and workflows, stay updated on product changes, collaborate with the team for smooth shift operations, and proactively flag recurring issues to improve overall customer experience.
2–4 years of experience in Customer Support (Chat & Email-heavy environments preferred)
Strong written communication skills with attention to tone and clarity
Customer-first mindset with a problem-solving approach
Experience working with global customers (US, EU, or similar markets) is a plus
Willingness to work in a graveyard shift (starting 2:30 AM IST)
Basic understanding of support tools like Freshdesk, Kapture, or Intercom is a plus

About AfterShoot

At Aftershoot, we’re building a global community of photographers who spend less time behind their screens and more time behind the lens. Every feature we create, every update we ship, is designed to make post-processing easier, faster, and smarter for photographers around the world. From culling…

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