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3i Infotech logo — 3i Infotech Operations Analyst at 3i Infotech
3i Infotech

Operations Analyst

Job · Full-timeHybridLudhiana, Punjab0–3 years42K/mo5 openingsImmediate / as per notice period
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About this role

3i Infotech is looking for a Operations Analyst to join its Ludhiana team. You will turn raw operational data into clear, trustworthy analysis, and work directly with the people who use it to run the business. About the role The Operations Analyst at 3i Infotech is the bridge between the data and…

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Skills you'll use

Advanced ExcelSQLProcess AnalyticsKPI & SLA TrackingPower BIRoot Cause AnalysisCapacity PlanningData VisualizationReportingProblem SolvingCoordinationCommunication

What you'll do

  • Track operational KPIs, SLAs and productivity metrics
  • Investigate process bottlenecks and quantify their cost
  • Build operational dashboards and daily performance reports
  • Recommend and measure process improvements
  • Work with ops leads to close gaps found in the data
  • Validate and reconcile numbers before publishing, and document data caveats
  • Automate recurring reporting to free up time for real analysis
  • Present findings clearly to non-technical stakeholders

Who can apply

  • B.E./B.Tech/BBA/B.Com/MBA/B.Sc or an equivalent degree from a recognised university
  • 0–3 years of experience in analytics, reporting or MIS — freshers and 2026 graduates are welcome
  • Working knowledge of Advanced Excel, SQL, Process Analytics
  • Comfort with Excel, SQL and Power BI and with cleaning messy, real-world data
  • Ability to define a metric precisely and explain a result to a non-technical stakeholder
  • Attention to detail, ownership and the discipline to document your work
  • Based in Ludhiana, Punjab or willing to relocate

Perks & benefits

Employee wellness programmesTeam offsites and networking opportunitiesCompetitive salary as per market benchmarksAnnual performance bonus / variable payHealth insurance for you and your dependantsProvident Fund and statutory benefitsStructured onboarding and mentorshipLearning & certification support (SQL, Power BI, Tableau, cloud)Direct access to the team that owns the data you work on

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Business / stakeholder round — how you scope a question and communicate findings
  3. 3Hiring manager discussion — role expectations, ownership and team fit
  4. 4HR discussion — compensation, notice period, joining date and offer roll-out

About 3i Infotech

3i Infotech operates in the it services sector and runs an active team in Ludhiana. It is an established employer with a working analytics function — data is used to run the business day to day, not filed away in a quarterly deck. Industry and what the company does 3i Infotech works in it…
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