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Synapse Technologies logo — Synapse Technologies Customer Success / Customer Support Intern at Synapse Technologies
Synapse Technologies

Customer Success / Customer Support Intern

InternshipHybridKolkata3 months8K/mo2 openingsImmediately (rolling)
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About this internship

Synapse Technologies has an open Customer Success / Customer Support Intern position in Kolkata for freshers who are genuinely excited about customer success & support. This is a 3-month Hybrid internship in the Media / Entertainment sector where you will learn by doing — taking ownership of real…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

  • Respond to customer queries via chat, email and calls
  • Resolve issues and escalate where needed
  • Maintain customer records and notes in the CRM
  • Onboard and guide customers on the product
  • Gather feedback and share insights with the team
  • Track satisfaction and support metrics

Who can apply

  • Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
  • Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
  • Good written and verbal communication, ownership and analytical thinking
  • Based in or open to working from Kolkata (Hybrid)
  • Able to commit to the full internship duration

Perks & benefits

Skill-Development WorkshopsNetworking with ProfessionalsCertificate of CompletionLetter of RecommendationFlexible Work Hours

About Synapse Technologies

Synapse Technologies is a Media / Entertainment organisation with a presence in Kolkata, one of India's foremost business and talent hubs. The company operates in the Media / Entertainment space, serving customers with a focus on quality, reliability and steady growth. Like many strong Media /…
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