Applicant - Associate/Sr. Associate

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Skills you'll use

What you'll do

• Job Location: Airoli Navi Mumbai
• Position: International Voice Process (Associate)
• Shift: Rotational Night Shifts

Who can apply

• Job Responsibilities:
• Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains.
• Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes.
• Provide troubleshooting support and ensure timely issue resolution.
• Drive sales, cross-selling, upselling, and customer retention initiatives.
• Coordinate with internal teams for escalations and effective customer support.
• Maintain accurate customer records in CRM systems.
• Deliver exceptional customer service while meeting quality, productivity, sales, retention, and SLA targets.

About Sutherland

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