Policybazaar

Customer Support Executive

Job · Full-timeHybridDelhi (Delhi / New Delhi)Entry Level (0–2 years)1 openingImmediate / Rolling

About this role

Start your career at Policybazaar in Delhi as a Customer Support Executive. This is a full-time, entry-level position where you will be resolving customer queries and ensuring satisfaction, supported by senior mentors and exposed to real business challenges and industry-standard tools. About the…

Skills you'll use

CommunicationCustomer SupportTicketing SystemsCRMProblem SolvingEmail EtiquettePatienceDocumentationTime ManagementActive Listening

What you'll do

Respond to customer queries across channels
Resolve or escalate issues promptly
Maintain records in the ticketing system
Follow up to ensure resolution
Share customer feedback with teams
Document work clearly and act on feedback

Who can apply

A relevant degree/diploma (freshers / 0–2 years welcome)
Foundational knowledge of Communication, Customer Support, Ticketing Systems, CRM
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Competitive salary and performance incentivesStructured onboarding and mentorshipClear career growth and learning opportunitiesReal ownership of impactful workCollaborative, professional work cultureExposure to industry-standard tools and processes

Interview & selection process

3 rounds — typical selection flow for this role:

1Resume & profile screening by Policybazaar's recruitment team.
2Practical / case round relevant to the Customer Support Executive role.
3Final discussion with the hiring manager on your approach, learnings and fit.

About Policybazaar

About Policybazaar Policybazaar is India's largest online insurance marketplace, letting consumers compare and buy life, health, motor and other insurance policies; part of PB Fintech and based in Gurugram. Products & Services Policybazaar works within the Insurance / Insurtech space, serving its…

Visit Policybazaar’s official website ↗

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