Mphasis

Customer Success Intern

InternshipHybridPune, Maharashtra6 months9K/mo2 openingsImmediate / Rolling

About this internship

Join Mphasis in Pune as a Customer Success Intern. This entry-level internship is built for candidates eager to turn classroom knowledge into hands-on, business-facing experience. As a Customer Success Intern, you will work closely with experienced professionals in a it services environment. Your…

Skills you'll use

CommunicationCRMCustomer SupportOnboardingExcelProblem SolvingAccount ManagementEmpathy

What you'll do

supporting customer onboarding
answering queries and resolving issues
tracking customer health and usage
gathering feedback for the product team
maintaining CRM records
Collaborate with the team and document your work
Take ownership of assigned tasks and act on feedback

Who can apply

Pursuing or recently completed Any graduate; BBA/MBA a plus
Foundational knowledge of Communication, CRM, Customer Support, Onboarding
Good communication and a genuine willingness to learn
Based in or open to working from Pune
A portfolio, project or coursework you can show (a plus, not mandatory)

Perks & benefits

Real-world project experiencePre-Placement Offer (PPO) opportunityFlexible working hoursStipendNetworking opportunitiesInternship Certificate

Interview & selection process

3 rounds — typical selection flow for this role:

1Application Screening — the recruitment team at Mphasis reviews your resume, projects/portfolio and fit for the Customer Success Intern role.
2Aptitude / Skills Assessment — a screening test focused on communication and problem solving.
3Technical / Role Interview — an in-depth discussion of your skills, projects and a task or case relevant to operations.
4HR / Managerial Discussion — a conversation about your interests, availability, learning goals and the internship offer with Mphasis.

About Mphasis

Mphasis operates in the it services space and actively invests in early-career talent across its Pune team. Its culture is practical and learning-oriented — mentorship, honest feedback and real project work are part of everyday life, and interns are treated as genuine members of the team. Working…

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