CEC Officer - Correspondence - Credit Cards-Customer Experience Center-Customer Service

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Skills you'll use

What you'll do

• Minimum 0 to 2 years of experience in customer service role on email support or calls.
• Excellent communication skills – Verbal & Written
• Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
• Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
• Banking Background preferred
• Manage inbound customer calls, emails, and other forms of correspondence efficiently and professionally.
• Provide accurate and timely responses to customer queries, ensuring a high level of customer satisfaction.

About Kotak Mahindra Bank

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