Facility Manager

About this role

Not quite right? These jobs in Gurugram match the same skills — apply to a few to improve your chances.

Internal Communications Manager

Sprinklr

In OfficeGurugram

Apply

Senior iOS Developer

RupeeRedee

In OfficeGurugram

Apply

Senior Associate - IT Support

RupeeRedee

In OfficeGurugram

Apply

AM-HR & Admin

RupeeRedee

In OfficeGurugram

Apply

Skills you'll use

What you'll do

• Manager Helpdesk Operations: Lead the helpdesk function that handles service requests, work orders, and facility related issues from employees & clients
• Staff Supervision: Manage a team of helpdesk executives and analysts , provide trainings , support and performance feedbacks to ensure high quality service delivery
• Service Request Oversights: Ensure timely logging, assignments & resolution of maintenance and repair tickets. Monitor SLA’s and escalate urgent or unresolved issues
• Vendor & Technician Coordination: Liaise with internal soft & maintenance team to resolve / close the workorders within SLA across all sights.
• Reporting & Analytics: Generate & Analyze reports on ticket volumes, resolution times, service trends & compliance with KPIs, recommend process improvements based on data etc. Prepare and present helpdesk MMR every month with client.
• System Administration: Ensure proper categorization, routing and closure of all helpdesk tasks.
• Customer Service Focus: Act as a point of escalation for service-related issues, striving for a high level of internal customer satisfaction and continuous service improvements
• Compliance & Documentation: Maintain accurate records of service requests & resolutions. Make sure to comply with all audits related to Quality Assurance.

About JLL

Searching for “JLL jobs” or “jobs at JLL”? You’re in the right place.