Guest Service Associate Front Office - Holiday Inn Express Chennai OMR Thoraipakkam

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Skills you'll use

What you'll do

• Welcome guests with a warm, friendly, and professional attitude.
• Perform efficient check-in and check-out procedures.
• Verify guest reservations and identification.
• Provide accurate information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure guest satisfaction throughout their stay.
• Process room reservations, amendments, cancellations, and walk-ins.
• Maximize room occupancy through effective room allocation.
• Promote hotel services and loyalty programs (IHG One Rewards).
• Upsell room categories and hotel services whenever possible.

Who can apply

• Excellent communication skills.
• Strong customer service orientation.
• Positive attitude and professional grooming.
• Good problem-solving ability.
• Basic computer knowledge.
• Familiarity with PMS (Opera preferred).
• Ability to work in rotational shifts.
• Team player with strong interpersonal skills.
• Good English communication (additional languages are an advantage).

About IHG Hotels India

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