Senior Operations Specialist - Liability Operations

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Skills you'll use

What you'll do

• Oversee and manage operational activities including transaction processing, account management, reconciliations, and customer service operations.
• Ensure efficient and compliant delivery of banking services in line with regulatory standards and internal policies.
• Supervise, train, and mentor operational staff to maintain high performance and professional development.
• Identify and implement process improvements, digitization, and automation initiatives.
• Collaborate with cross-functional teams such as Risk, Compliance, and IT to ensure operational alignment and seamless customer service.
• Act as a Level 3 or Super Checker for financial and critical transactions/service requests.
• Serve as a Subject Matter Expert (SME) for the managed operational area.
• Contribute individually to specialized activities and processes.
• Ensure compliance and resolve complex queries.
• Liaise with Product, Compliance, and other bank stakeholders.

Who can apply

• Job Title: Senior Operations Specialist - Liability Operations
• Department/Function: Retail Banking Operations

About IDFC First Bank

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