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IDFC First Bank logo — IDFC First Bank Operations Specialist - Retail Assets Operations at IDFC First Bank
IDFC First Bank

Operations Specialist - Retail Assets Operations

Job · Full-timeIn OfficeThane2-3 years1 opening
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About this role

IDFC First Bank is hiring for Operations Specialist - Retail Assets Operations in Thane. This opening was published by IDFC First Bank on their official careers board (phenom) on 24 June 2026 and was confirmed live on 14 September 2026. Job details • Company: IDFC First Bank • Role: Operations…

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Skills you'll use

Project ManagementCommunicationCustomer Service

What you'll do

  • Manage loan servicing processes including EMI repayments, pre-closures, loan cancellations, and related activities.
  • Track and ensure timely closure of service requests within defined TAT.
  • Operate and manage FinnOne Loan Management System or similar LMS platforms, including termination and closure applications.
  • Collaborate with PAN India collections and customer service teams, demonstrating strong communication and interpersonal skills.
  • Drive digital system integrations across multiple applications.
  • Create and execute test scenarios for system enhancements and developments.
  • Lead and manage a team of 5–10 employees, including both on-roll and outsourced staff.
  • Collaborate with internal stakeholders to define and implement system requirements.
  • Monitor and drive quality and SLA adherence within the unit.
  • Promote automation and process improvement initiatives.

Who can apply

  • Job Title: Operations Specialist - Retail Assets Operations
  • Department/Function: Retail Banking Operations

About IDFC First Bank

Job Requirements Job Title: Operations Specialist - Retail Assets Operations Department/Function: Retail Banking Operations Job Purpose: We are seeking an Operations Specialist – Retail Assets Operations to join our Loan Servicing – Retail Asset Operations team. This role is focused on managing…
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