ICICI Bank

Customer Support Executive Intern

InternshipIn OfficeKundaim, Goa, India3 months8K/mo1 openingImmediate / Rolling

About this internship

ICICI Bank is inviting applications for a Customer Support Executive internship in Kundaim, Goa. This is a hands-on, mentor-led internship for students and freshers who want real, practical experience supporting customers and resolving queries. As an intern you will work alongside an experienced…

Skills you'll use

CommunicationCRMProblem SolvingTicketing SystemsCustomer SupportEmpathyMS OfficeActive ListeningMultitaskingPatience

What you'll do

Respond to customer queries across channels
Resolve issues and escalate where needed
Maintain accurate records in the CRM
Track satisfaction and follow up proactively
Coordinate with internal teams to solve problems
Document work clearly and act on feedback

Who can apply

Pursuing or recently completed a relevant degree/diploma
Working knowledge of Communication, CRM, Problem Solving, Ticketing Systems
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Kundaim, Goa

Perks & benefits

Internship CertificateLetter of RecommendationMentorshipReal Project ExperiencePre-Placement Offer (PPO)Flexible HoursPaid Stipend

Interview & selection process

4 rounds — typical selection flow for this role:

1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Customer Support Executive role.
2Round 2 — Aptitude / Skills Assessment: a short test or task covering operations fundamentals and basic Communication.
3Round 3 — Technical / Task Interview: hands-on discussion of the required skills (Communication, CRM, Problem Solving) and a case or exercise.
4Round 4 — HR / Mentor Round: your learning mindset, availability, stipend and start date.

About ICICI Bank

About ICICI Bank ICICI Bank is a well-established organisation in the Banking sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, ICICI Bank brings together experienced professionals who value collaboration, integrity and…

Visit ICICI Bank’s official website ↗

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