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CGI logo — CGI Customer Success / Customer Support Intern at CGI
CGI

Customer Success / Customer Support Intern

InternshipHybridPune3 months10K/mo4 openingsImmediately (rolling)
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About this internship

Kickstart your career at CGI in Pune as a Customer Success / Customer Support Intern. This 3-month Hybrid internship is designed to turn classroom knowledge into real workplace skills in customer success & support. You will sit with an experienced Information Technology team, work on meaningful…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

  • Respond to customer queries via chat, email and calls
  • Resolve issues and escalate where needed
  • Maintain customer records and notes in the CRM
  • Onboard and guide customers on the product
  • Gather feedback and share insights with the team
  • Track satisfaction and support metrics

Who can apply

  • Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
  • Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
  • Good written and verbal communication, ownership and analytical thinking
  • Based in or open to working from Pune (Hybrid)
  • Able to commit to the full internship duration

Perks & benefits

Networking with ProfessionalsCertificate of CompletionLetter of RecommendationFlexible Work HoursMentorship from Industry Experts

About CGI

CGI is a growing Information Technology company that runs part of its operations out of Pune. Working in the Information Technology sector, the company has built its reputation on doing solid, dependable work and on developing the people who do it. It is the kind of place where focused, motivated…
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