Documentation Specialist

About this role

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Skills you'll use

What you'll do

• Documentation ownership
• Plan, write, edit, and maintain the full library of customer-facing documentation for Amtech's ERP and MES products, including user guides, configuration and administration guides, quick-reference materials, and in-application help.
• Own the release notes process end to end — partner with Product and Engineering each release cycle to capture what changed, why it matters, and what customers need to do about it.
• Audit existing content on a regular cadence; retire what is stale, rewrite what is unclear, and close gaps that show up in support tickets and customer feedback.
• Standards and structure
• Establish and enforce a documentation style guide, terminology standards, and content templates so that everything Amtech publishes reads as one voice.
• Define and improve the information architecture of the help center — how content is organized, searched, versioned, and navigated across product lines and releases.
• Administer and improve the documentation toolchain and publishing workflow; recommend improvements to tooling, single-sourcing, and reuse.
• Collaboration and subject-matter expertise
• Partner with Product Managers, developers, QA, implementation consultants, and support engineers to gather source material, validate technical accuracy, and get ahead of upcoming releases.

Who can apply

• Required Qualification
• 6+ years of professional experience in technical writing, product documentation, or technical communications, with a substantial portion producing customer-facing content for a software product.
• Demonstrated experience documenting enterprise software — ERP, MES, supply chain, or comparable operational systems.
• A portfolio of published documentation you can walk us through, showing how you explain complex, multi-step workflows to a non-technical operational audience.
• The ability to take an engineer's explanation of a feature and turn it into instructions a plant scheduler can follow on the first read — precise, plain, and logically sequenced, with no step assumed.
• A rigorous eye for editing: you cut what is unnecessary, catch inconsistent terminology, and hold a large content library to one standard.
• Proven experience owning documentation standards — style guides, templates, terminology, and information architecture — not just executing against someone else's.
• Hands-on experience with a component content management or help-authoring platform — MadCap Flare, Paligo, Heretto, Document360, Zendesk Guide, Confluence, or comparable — including publishing, versioning, and single-sourcing across product lines.
• Proficiency with screen capture and image editing tools for clear, consistent visual documentation.
• Comfort working directly with software: navigating a complex application, reading a spec, testing a workflow, and validating your own instructions against the product.

Perks & benefits

About Amtech Software

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