Program Manager, SWA - Claims

About this role

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Skills you'll use

What you'll do

• 1. Define, design, launch and manage new products and programs for improving experience and reducing reimbursements within the Amazon Shipping program and thereby enabling scale.
• 2. Gather requirements and conceptualize solutions to solve a business and shipper problems and work with key stake holders across various functions to define and launch the product/program.
• 3. Monitor key metrics on the program and work with all involved stakeholder teams to drive necessary action with field teams, business ops, finance, sales and leadership teams, to achieve goals. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements for all processes.
• 4. Launch and expand the program as per the business requirements and build/own all the long term planning, program and product roadmap for Amazon Shipping. Work extensively on industry bench marking, do shipper studies and work with Commercial team to understand the requirements of our prospective Shippers and work on building these capabilities.
• 5. Use customer and market feedback, competitive analysis and bench marking, and business metrics to make informed decisions.
• 6. Setup and manage end-to-end operational, performance measurement and customer satisfaction related processes for all shippers with whom Ship with amazon is tied up.
• A day in the life
• This role will require exceptional communication and influencing skills, and will work to influence stakeholders across shippers, Business, Operations, Sales and Tech teams. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role.

Who can apply

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

About Amazon

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