Synapse Technologies

Customer Success / Customer Support Intern

InternshipHybridSurat3 months18K/mo2 openingsWithin 15 days

About this internship

Synapse Technologies has an open Customer Success / Customer Support Intern position in Surat for freshers who are genuinely excited about customer success & support. This is a 3-month Hybrid internship in the Marketing / Advertising sector where you will learn by doing — taking ownership of real…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

Respond to customer queries via chat, email and calls
Resolve issues and escalate where needed
Maintain customer records and notes in the CRM
Onboard and guide customers on the product
Gather feedback and share insights with the team
Track satisfaction and support metrics

Who can apply

Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
Good written and verbal communication, ownership and analytical thinking
Based in or open to working from Surat (Hybrid)
Able to commit to the full internship duration

Perks & benefits

Skill-Development WorkshopsNetworking with ProfessionalsCertificate of CompletionLetter of RecommendationFlexible Work Hours

About Synapse Technologies

Synapse Technologies is a growing Marketing / Advertising company that runs part of its operations out of Surat. Working in the Marketing / Advertising sector, the company has built its reputation on doing solid, dependable work and on developing the people who do it. It is the kind of place where…

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