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Social Beat logo — Social Beat Customer Success / Customer Support Intern at Social Beat
Social Beat

Customer Success / Customer Support Intern

InternshipHybridPune3 months10K/mo2 openingsImmediately
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About this internship

Kickstart your career at Social Beat in Pune as a Customer Success / Customer Support Intern. This 3-month Hybrid internship is designed to turn classroom knowledge into real workplace skills in customer success & support. You will sit with an experienced Technology team, work on meaningful…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

  • Respond to customer queries via chat, email and calls
  • Resolve issues and escalate where needed
  • Maintain customer records and notes in the CRM
  • Onboard and guide customers on the product
  • Gather feedback and share insights with the team
  • Track satisfaction and support metrics

Who can apply

  • Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
  • Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
  • Good written and verbal communication, ownership and analytical thinking
  • Based in or open to working from Pune (Hybrid)
  • Able to commit to the full internship duration

Perks & benefits

Mentorship from Industry ExpertsReal Project & Portfolio ExposurePre-Placement Offer (PPO) OpportunitySkill-Development WorkshopsNetworking with Professionals

About Social Beat

Social Beat is a growing Technology company that runs part of its operations out of Pune. Working in the Technology sector, the company has built its reputation on doing solid, dependable work and on developing the people who do it. It is the kind of place where focused, motivated professionals can…
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