Arka Labs

Customer Success / Customer Support Intern

InternshipHybridSurat3 months8K/mo4 openingsWithin 15 days

About this internship

Arka Labs has an open Customer Success / Customer Support Intern position in Surat for freshers who are genuinely excited about customer success & support. This is a 3-month Hybrid internship in the Marketing / Advertising sector where you will learn by doing — taking ownership of real tasks…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

Respond to customer queries via chat, email and calls
Resolve issues and escalate where needed
Maintain customer records and notes in the CRM
Onboard and guide customers on the product
Gather feedback and share insights with the team
Track satisfaction and support metrics

Who can apply

Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
Good written and verbal communication, ownership and analytical thinking
Based in or open to working from Surat (Hybrid)
Able to commit to the full internship duration

Perks & benefits

Skill-Development WorkshopsNetworking with ProfessionalsCertificate of CompletionLetter of RecommendationFlexible Work Hours

About Arka Labs

Arka Labs is a Marketing / Advertising organisation with a presence in Surat, one of India's foremost business and talent hubs. The company operates in the Marketing / Advertising space, serving customers with a focus on quality, reliability and steady growth. Like many strong Marketing /…

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