Hire a Customer Support Executive with 1–3 years of Experience

Complex tickets, escalations and knowledge-base upkeep — often a priority queue of its own. Typical work at this band includes handle escalated tickets; update the knowledge base; train new joiners. Works from a weekly priority list rather than daily instructions. Needs guidance on trade-offs and on anything cross-team, not on the craft itself.

As an indicative market range, ₹2.6–4.2 LPA CTC — roughly ₹22,000 to ₹35,000 a month before deductions. Pay varies with city, company size, industry and the candidate’s current CTC; metros and funded product companies usually pay towards the top of the range. This is a guide, not MyInternships.in platform data.

Focus on handling escalations and improving the knowledge base. A practical that works well: analyse a ticket export, name the top three issues and propose fixes. This is the band where titles are least reliable. Ask for specifics — what they personally owned, shipped or closed — and test that ownership in a practical exercise rather than trusting the résumé wording.

Commonly 30–60 days; in IT services 60–90 days is normal. Counter-offers from the current employer are frequent at this band, so keep the candidate warm through the notice period. Productive on real work in two to four weeks once they have access and context.

Most come from graduates from any stream, often with BPO, retail or hospitality experience, and multilingual candidates. Mention the ticket tool and the product type (SaaS, fintech, e-commerce). On MyInternships.in you can post the role free and reach 63,000+ registered candidates and 45,000+ resumes on file; the platform is strongest at the entry and early-career end.

Hire at 1–3 years when the work is well defined and someone senior can set direction; hire at 3–5 years when the person must own decisions, design the approach and guide others. At 3–5 years the indicative range rises to ₹3.8–6.5 LPA, so be clear about which of those you actually need.