What a Customer Support Executive at 0–1 year can own
Scope: chat, email and call tickets resolved from a knowledge base, with clear escalation paths.
Supervision
Needs a named reviewer. Plan on daily check-ins for the first month and a review of every piece of work that reaches a customer or production.
Typical titles
Junior, Associate, Trainee or Graduate Engineer / Executive
Typical responsibilities at this level
- Resolve tickets within SLA
- Follow macros and escalation rules
- Log issues accurately
- Escalate what they cannot fix
Skills and tools to screen for
The skills are the same across bands — the depth is what changes. At 0–1 year, screen for written clarity, empathy and following a process.
Core skills
- Written and spoken communication
- Patience under pressure
- Ticket handling
- Product learning
- Typing speed and accuracy
Common tools
- Freshdesk / Zendesk
- Live chat
- A CRM
- Knowledge base
How to assess a 0–1 year candidate
At this band you are hiring for learning speed and fundamentals, not a track record. Projects, internships and a short practical task tell you far more than marks or certificates.
Practical exercise
A written test replying to three upset customer emails, plus a short chat simulation.
Red flag at this band: Blames customers in the interview when describing past difficult conversations.
Indicative customer support executive salary by experience (India)
| Experience | Indicative CTC | Level |
|---|---|---|
| 0–1 year | ₹1.8–3 LPA | Entry level |
| 1–3 years | ₹2.6–4.2 LPA | Early career |
| 3–5 years | ₹3.8–6.5 LPA | Mid-level |
Indicative market ranges for India, rounded, for guidance only — not MyInternships.in platform data. Metros and funded product companies tend to pay toward the top; tier-2 cities and services firms toward the bottom. Always benchmark against the candidate’s current CTC.
Interview questions for 0–1 year of experience
- How do you calm an angry customer?
- What is an SLA, and what happens when you miss one?
- What do you say when you do not know the answer?
- Tell me about a customer you could not help. What did you do?
Notice period and ramp-up
Usually an immediate joiner or on a 15–30 day notice. Many are finishing a 2026 degree or a first internship, so confirm the exact date they can start.
Expect four to eight weeks before they are independently useful on routine work, faster if the internship was in the same stack or function.
Job description template
Job title: Customer Support Executive (0–1 year experience)
About the role: We are hiring a Customer Support Executive with 0–1 year of experience who can own chat, email and call tickets resolved from a knowledge base, with clear escalation paths. You will work with our team on resolve tickets within SLA and grow into broader ownership over time.
Responsibilities
- Resolve tickets within SLA
- Follow macros and escalation rules
- Log issues accurately
- Escalate what they cannot fix
Requirements
- 0–1 year (internship experience counts)
- Working knowledge of Written and spoken communication, Patience under pressure, Ticket handling
- Comfort with Product learning and Typing speed and accuracy
- Clear written and spoken communication in English
Nice to have
- An internship or project using Freshdesk / Zendesk or Live chat
- Evidence of learning on their own — a course project, blog or open-source contribution
CTC: ₹1.8–3 LPA (indicative — set your own band; stating it in the post improves response)
Copy it, edit it, and paste it into the posting chat — or let the AI assistant write one for you.
Where to find 0–1 year customer support executive candidates
Most candidates at this band come from graduates from any stream, often with BPO, retail or hospitality experience, and multilingual candidates.
- State the shift timings, languages and whether it is voice, chat or email — these decide who applies.
- Use a short written test; it filters faster than interviews.
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Post a job freeFrequently asked questions
What can a customer support executive with 0–1 year of experience handle?
Chat, email and call tickets resolved from a knowledge base, with clear escalation paths. Typical work at this band includes resolve tickets within SLA; follow macros and escalation rules; log issues accurately. Needs a named reviewer. Plan on daily check-ins for the first month and a review of every piece of work that reaches a customer or production.
What is the salary of a customer support executive with 0–1 year of experience in India?
As an indicative market range, ₹1.8–3 LPA CTC — roughly ₹15,000 to ₹25,000 a month before deductions. Pay varies with city, company size, industry and the candidate’s current CTC; metros and funded product companies usually pay towards the top of the range. This is a guide, not MyInternships.in platform data.
How should I assess a customer support executive at the 0–1 year level?
Focus on written clarity, empathy and following a process. A practical that works well: a written test replying to three upset customer emails, plus a short chat simulation. At this band you are hiring for learning speed and fundamentals, not a track record. Projects, internships and a short practical task tell you far more than marks or certificates.
How long is the notice period for a customer support executive with 0–1 year of experience?
Usually an immediate joiner or on a 15–30 day notice. Many are finishing a 2026 degree or a first internship, so confirm the exact date they can start. Expect four to eight weeks before they are independently useful on routine work, faster if the internship was in the same stack or function.
Where can I find customer support executive candidates with 0–1 year of experience?
Most come from graduates from any stream, often with BPO, retail or hospitality experience, and multilingual candidates. State the shift timings, languages and whether it is voice, chat or email — these decide who applies. On MyInternships.in you can post the role free and reach 63,000+ registered candidates and 45,000+ resumes on file; the platform is strongest at the entry and early-career end.
Should I hire a customer support executive fresher, an intern or someone with 0–1 year of experience?
An intern suits a trial project or a seasonal peak; a fresher or 0–1 year hire suits a permanent seat you can train into. Candidates with a relevant internship behind them usually ramp up faster than pure freshers. If you are open to candidates with no experience at all, see our Hire Customer Support Freshers page. For internships, see Hire Customer Support Intern.
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