Housing | IT Executive

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Skills you'll use

What you'll do

• 📌 Provide Level 1 and Level 2 technical support to end users, and install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• 📌 Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, and other business applications.
• 📌 Manage user accounts, email accounts, and permissions in Microsoft 365 and Active Directory.
• 📌 Configure and troubleshoot LAN/WAN, Wi-Fi, VPN, and network connectivity issues; monitor network devices such as switches, routers, firewalls, and access points.
• 📌 Perform software installation, updates, and antivirus management.
• 📌 Maintain IT asset inventory, coordinate with vendors for warranty claims/repairs, and create technical documentation, SOPs, and knowledge base articles.
• 📌 Support IT infrastructure projects, office setup activities, and ensure compliance with IT security policies.

Who can apply

• ✔ Bachelor's degree in Computer Science, Information Technology, or a related field (Diploma or equivalent also acceptable).
• ✔ 2–3 years of experience in IT Support, IT Operations, or Infrastructure Support.
• ✔ Strong skills in Windows 10/11 Administration, Microsoft 365 Administration, and hardware/software troubleshooting.
• ✔ Working knowledge of TCP/IP, DNS, DHCP, VPN, and basic network troubleshooting.
• ✔ Experience with IT asset management and helpdesk/ticketing tools.
• ✔ Strong troubleshooting, analytical, and communication skills with a customer-focused, problem-solving mindset.
• Preferred Qualifications:
• ✔ Experience with Microsoft Intune/Endpoint Manager, Fortinet or Sophos networking products, and backup/endpoint security solutions.
• ✔ Certifications such as Microsoft Certified (M365, Azure Fundamentals), CompTIA A+, ITIL Foundation, or Fortinet NSE/FCA.
• ✔ Experience supporting 100+ users.

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