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Zscaler

Product Support Engineer III - Cloud

Job · Full-timeIn OfficeMohali6+ years1 opening

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About this role

Zscaler is hiring for Product Support Engineer III - Cloud in Mohali. This opening was published by Zscaler on their official careers board (Greenhouse) on 21 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Zscaler • Role: Product Support Engineer III - Cloud •…

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Skills you'll use

AWSAzureGCPLinuxTerraformAgileCommunicationNetworkingUnix

What you'll do

Engaging with customers on escalated support issues or important customer situations
Participating in a 24x7 Support Operation and 24x7 on-call rotation
Working with Engineering and assisting the customer with testing or troubleshooting
Reproducing customer issues to verify problems and provide feedback to Engineering and Operations teams
Creating entries in our technical support online database to document any incident resolution that is not found in our knowledge base

Who can apply

You are a problem-solver who is energized by finding solutions to complex technical challenges, knowing that tackling tough issues delivers the highest impact.
You are customer-obsessed, building deep empathy for internal and external stakeholders and anchoring every decision in solving real-world customer problems.
You operate with urgency, balancing speed and technical quality to execute swiftly and deliver high-impact results for both the customer and the team.
You are a high-trust collaborator who embraces a culture of continuous feedback, giving and receiving candid input with clarity and respect to build trust across teams.
You act like an owner with a strong bias for action, taking full accountability for outcomes and navigating seamlessly between high-level strategy and hands-on execution.

Perks & benefits

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.Pay TransparencyZscaler complies with all applicable federal, state, and local pay transparency rules.Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

About Zscaler

About Zscaler • Zscaler is a leading cloud enterprise security provider helping global businesses adopt zero trust for secure digital transformation. • Secure users, devices, workloads, and agents with the only SASE built for zero trust and AI. • Adopt AI at full speed with the only platform…

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