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Zscaler

Designated Support Engineer III

Job · Full-timeIn OfficeMohali5-6 years1 opening
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About this role

Zscaler is hiring for Designated Support Engineer III in Mohali. This opening was published by Zscaler on their official careers board (Greenhouse) on 11 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Zscaler • Role: Designated Support Engineer III • Location…

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Skills you'll use

AWSAzureLinuxAgileNetworking

What you'll do

  • Provide second line phone/email consultation to independently debug complex security/network problems
  • Interface with Engineering and assist the customer with testing or troubleshooting
  • Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
  • Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
  • Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who can apply

  • You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
  • You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
  • You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
  • You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
  • You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

Perks & benefits

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.Pay TransparencyZscaler complies with all applicable federal, state, and local pay transparency rules.Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

About Zscaler

About Zscaler • Zscaler is a leading cloud enterprise security provider helping global businesses adopt zero trust for secure digital transformation. • Secure users, devices, workloads, and agents with the only SASE built for zero trust and AI. • Adopt AI at full speed with the only platform…
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