Zepto
IT Support Engineer
Job · Full-timeWork from HomeKolhapur, Maharashtra0–2 years28K/mo3 openingsImmediate / as per notice period
About this role
Zepto has an opening for a IT Support Engineer in Kolhapur. If you would rather learn by owning something small and real than by watching from the sidelines, this full-time IT infrastructure support role is built that way.
About the role
This IT Support Engineer position is about keeping the…
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Skills you'll use
Windows & macOS SupportActive DirectoryNetworking BasicsTicketing SystemsHardware TroubleshootingSoftware DeploymentAccess ManagementDocumentationCustomer ServiceEscalation Handling
What you'll do
- Resolve user hardware, software and access issues
- Manage onboarding and offboarding of equipment and accounts
- Maintain asset records accurately
- Escalate infrastructure problems with diagnostics attached
- Write knowledge base articles for repeat issues
- Flag risks and blockers early rather than at the deadline
- Keep your tracker and status honest, including when something has slipped
Who can apply
- Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
- 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
- Working knowledge of Windows & macOS Support, Active Directory, Networking Basics
- Comfort with a ticketing system, endpoint management and Active Directory, and the ability to pick up an unfamiliar tool without waiting to be taught it
- The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
- Attention to detail, ownership and the discipline to document your work
- Based in Kolhapur, Maharashtra or willing to relocate (remote candidates across India may also apply)
Perks & benefits
Support for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needs
Interview & selection process
5 rounds — typical selection flow for this role:
- 1Resume screening and profile shortlisting by the talent acquisition team
- 2Take-home exercise or live problem-solving discussion
- 3Discussion with the hiring manager on how you approach problems and work with others
- 4Team fit conversation with two or three future colleagues
- 5HR discussion — compensation, notice period, joining date and offer roll-out
About Zepto
Zepto operates in the quick commerce sector and runs an active team in Kolhapur. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan.
Industry and what the company does
Zepto works in…
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