Unacademy

IT Support Engineer

Job · Full-timeIn OfficeKolkata, West Bengal0–2 years27K/mo5 openingsImmediate / as per notice period

About this role

Unacademy has an opening for a IT Support Engineer in Kolkata. If you would rather learn by owning something small and real than by watching from the sidelines, this full-time IT infrastructure support role is built that way. About the role The IT Support Engineer role at Unacademy centres on…

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Skills you'll use

Windows & macOS SupportActive DirectoryNetworking BasicsTicketing SystemsHardware TroubleshootingSoftware DeploymentAccess ManagementDocumentationCustomer ServiceEscalation Handling

What you'll do

Resolve user hardware, software and access issues
Manage onboarding and offboarding of equipment and accounts
Maintain asset records accurately
Escalate infrastructure problems with diagnostics attached
Write knowledge base articles for repeat issues
Flag risks and blockers early rather than at the deadline
Keep your tracker and status honest, including when something has slipped

Who can apply

Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
Working knowledge of Windows & macOS Support, Active Directory, Networking Basics
Comfort with a ticketing system, endpoint management and Active Directory, and the ability to pick up an unfamiliar tool without waiting to be taught it
The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
Attention to detail, ownership and the discipline to document your work
Based in Kolkata, West Bengal or willing to relocate

Perks & benefits

Employee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidays

Interview & selection process

3 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Final discussion covering role expectations, compensation and start date
3HR discussion — compensation, notice period, joining date and offer roll-out

About Unacademy

Unacademy operates in the technology sector and runs an active team in Kolkata. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company does Unacademy works…

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