Senior Software Engineer – ServiceNow HRSD and EC Pro

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Skills you'll use

What you'll do

• Responsibility for implementing and operating the supported solutions within the DevOps team.
• Ensuring implementation stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements.
• Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle.
• Responsibility for the security of the products and solutions to be supported.
• Close collaboration across teams and products with other ServiceNow product teams.
• Active contribution as a central part of the DevOps product team, including the integration of connected products and systems.
• Design and develop ServiceNow HRSD solutions including Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events.
• Implement and optimize Employee Center Pro (EC Pro) to deliver modern, personalized employee experiences in global enterprise environments.
• Translate complex global HR business requirements into scalable ServiceNow solutions aligned with platform standards.
• Configure and extend HR workflows, integrations, and case routing mechanisms.

Who can apply

• Completed a degree in computer science.
• 5+ years of experience as a ServiceNow Developer in HRSD and EC Pro in global enterprises.
• Deep experience with HRSD modules and EC Pro.
• Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles.
• In-depth knowledge of troubleshooting, performance optimization, and root cause analysis.
• Solid experience in designing and implementing integrations (REST/SOAP/PowerShell).
• Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies.
• Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation.
• Basic knowledge of AI technologies and their practical application.
• Basic understanding of AI ServiceNow platform capabilities (NowAssist).

About ZEISS

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