Senior IT Analyst - ServiceNow

About this role

Not quite right? These jobs in Bengaluru match the same skills — apply to a few to improve your chances.

Service Now- Subcontractor- 5A

Birlasoft

In OfficeBengaluru

Apply

Senior Hyper Automation (RPA, AI, ML) Developer/Engineer

Bosch Group

In OfficeBengaluru

Apply

Sr Data Engineer System Visualization

Bosch Group

In OfficeBengaluru

Apply

Full stack (Angular & C#)

Bosch Group

In OfficeBengaluru

Apply

Skills you'll use

What you'll do

• 1. Platform Services – Define, Implement & Improve
• You will be responsible for the technical excellence and reliability of the ServiceNow platform:
• Manage and optimize instance cloning processes, including pre‑ and post‑clone activities and stakeholder communication.
• Coordinate and perform patching and plugin updates, ensuring compatibility, proper testing, and minimal disruption to operations.
• Set up and continuously improve performance monitoring and reporting, identifying bottlenecks and driving corrective measures.
• Establish and enhance health monitoring and reporting (e.g., logs, dashboards, automated checks) to ensure platform stability.
• Monitor and manage HI cases, including reporting, tracking, and follow‑up with ServiceNow Support, and proactively address recurring issues.
• Drive and support technical onboarding and offboarding of new and leaving team members while ensuring proper standards and documentation.
• 2. Operational Services – Define, Implement & Improve

Who can apply

• 5+ years of hands‑on experience working with ServiceNow in an administrative or operational role, ideally in an enterprise environment.
• Basic ServiceNow scripting knowledge (e.g., JavaScript in the context of ServiceNow) sufficient to understand, review, and adjust existing solutions.
• Proven experience in ServiceNow report and dashboard creation to support operational and management reporting.
• Strong experience with ServiceNow administration and high‑level understanding of ServiceNow development (configuration, low‑code, and scripted elements).
• Very good understanding of ITIL‑based Operational Service Management processes (e.g., Incident, Problem, Change, Request, CMDB).
• A degree in Computer Science, Information Systems, or a comparable field, or equivalent practical experience.
• Excellent communication skills
• Highly self‑organized with strong initiative and the ability to drive topics end‑to‑end with limited supervision.
• Strong focus on quality, reliability, and long‑term maintainability of solutions and processes.
• Agile mindset, comfortable working in iterative, cross‑functional teams and adapting to changing priorities.

About ZEISS

Searching for “ZEISS jobs” or “jobs at ZEISS”? You’re in the right place.