WNS Global Services
Associate/Senior Associate - Operations
Job · Full-timeIn OfficeThane3-5 years1 opening
About this role
WNS Global Services is hiring for Associate/Senior Associate - Operations in Thane. This opening was published by WNS Global Services on their official careers board (SmartRecruiters) on 17 September 2025 and was confirmed live on 14 September 2026.
Job details
• Company: WNS Global Services
•…
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Skills you'll use
CommunicationCustomer Service
What you'll do
- Answer incoming calls/Chats and respond to customer queries• Research and resolve customer issues using the tools and applications provided• Attention to detail and accuracy• Ability to communicate clearly, concisely and effectively • Maintain expected Quality Targets• Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met• Meet internal Production, Utilization and Productivity target
Who can apply
- Graduate fresher’s or HSC with minimum 6 months experience• Proficient in computer applications• Knowledge of customer service practices• Excellent listening, verbal and written communication skills • Good logical, analytical and problem solving abilities
About WNS Global Services
About WNS Global Services
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We…
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