Technical Support Representative (India)

About this role

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Skills you'll use

What you'll do

• 1. Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.)
• 2. Provide tech support via phone, email, and chat
• 3. Help provide, update, and regularly send out invoices
• 4. Guide customers through the initial stages of interaction with the platform/product
• 5. Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs
• 6. Document customer interactions in the CRM and keep records up to date.
• 7. Use the client's ticket system to track service requests and customer feedback.

Who can apply

• At least 1 year proven experience as a Technical Support Representative
• Excellent English communication skills, both written and verbal
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift

Perks & benefits

About Wing Assistant

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