Client Success Coordinator

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Skills you'll use

What you'll do

• Client Satisfaction:   Identify opportunities to improve overall client satisfaction, ensuring high quality and timely delivery of services and products. Identify areas for process improvement and propose solutions to enhance efficiency and client satisfaction. Contribute to the development of best practices and standard operating procedures.
• Communication and Reporting: Direct point of contact with customers. Prepare various client-facing reports, ensuring accuracy of project details and meeting client deadlines. Present regular updates and reports to clients and management.
• Project and Account Management Assistance: Work with Account Managers and Project Managers to help manage customer satisfaction by understanding and documenting project statuses.
• Project Data Metrics Support: Collect and document critical project data metrics, including tracking tags and program IDs, essential for meeting client satisfaction and key performance indicators (KPIs).
• Internal Team Coordination Support: Help coordinate with internal teams to ensure projects receive necessary client approvals, working in collaboration with senior-level account managers and supervisors to ensure timely and successful delivery of services and products.
• Client Management Development: Participate in building a strong foundation for client management, enhancing presentation skills, and effectively articulating product value.

Who can apply

• Bachelor's degree
• 0-1+ years of experience
• Experience with a combination of digital production, media, agency, publisher, and/or healthcare experience – pharmaceutical agency experience a plus
• G-suite, MS Word, Excel, PowerPoint, Workfront or other Project Management systems (eg, Basecamp, MS Project) or related experience and knowledge is preferred
• Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) a plus
• Salary range: $53,500 - $58,500
• Benefits: Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:
• Health Insurance (medical, dental, and vision coverage)
• Paid Time Off (including vacation, sick leave, and flexible holiday days)
• 401(k) Retirement Plan with employer matching

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