Senior Software Engineer - Tooling & Automation

About this role

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Skills you'll use

What you'll do

• Analyze every engineering alert stream across Systems, Network, and Security—including Icinga, Grafana, and SIEM platforms—to determine the optimal integration strategy via webhooks, APIs, or native connectors.
• Develop a robust notification layer that funnels high-priority events into GIOC’s operational toolkit, ensuring critical context remains intact for rapid L1 response.
• Collaborate with cross-functional subject matter experts to align automated routing logic with established escalation and resolution protocols.
• Engineer seamless on-call notification workflows that drive strict adherence to acknowledgment SLAs without requiring manual intervention.
• Architect a comprehensive single-pane dashboard that aggregates monitoring across global providers like Equinix and Airtel, eliminating inefficient tool-switching.
• Define the initial scope for visualization projects alongside leadership to meet aggressive technical and operational milestones.
• Maintain continuous infrastructure visibility by managing side-by-side operations of legacy and modern tools during the GIOC transition phase.
• Integrate health and performance metrics—such as escalation precision and aging—into reporting modules for executive-level status updates.
• Produce detailed documentation for all routing systems and dashboards to ensure long-term maintainability by global operations teams.

Who can apply

• 5–8 years of experience in Platform Engineering or similar domains, with significant expertise in NMS platforms, Grafana, and major SIEM environments.
• Profound understanding of Vultr’s existing monitoring ecosystem, infrastructure stack, and standard operational procedures across multiple technical pillars.
• Proven track record of building complex integrations using Python and RESTful APIs over the last three years.
• Extensive experience crafting or customizing sophisticated dashboards via Kibana, Power BI, or similar visualization toolsets.
• Deep knowledge of ITSM workflows—specifically Jira and Mattermost—and the technical mapping of event severity to incident metadata.
• Preference for candidates with experience in 24x7 global NOC/SOC environments and multi-provider datacenter logistics.
• Inclusion & Privacy
• We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.
• We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.
• Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.

About Vultr

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