Sr. Mgr. _ Digital Transformation 2nd Line Coder

About this role

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Skills you'll use

What you'll do

• Act as the first point of contact for automation-related queries and technical issues, ensuring timely resolution or appropriate escalation.
• Support the day-to-day operation, stability, and performance of automation tools, workflows, and scripts.
• Collaborate with operational teams to gather requirements, document processes, and identify opportunities for automation and process improvement.
• Assist in testing, deploying, monitoring, and troubleshooting automation solutions to ensure quality and business alignment.
• Maintain accurate records of automation assets, incidents, changes, and related documentation.
• Contribute to the development of user guides, training materials, and knowledge-sharing activities.
• Participate in operational reviews and recommend enhancements that improve efficiency and support transformation objectives.
• Assist in maintaining and updating scripts and automated processes under guidance.
• Support adherence to SLA, KPI, and process governance requirements.
• Continuously develop knowledge of emerging automation technologies and digital tools.

Who can apply

• Experienced in troubleshooting and resolving technical issues.
• Possess a basic understanding of process automation and digital technologies.
• Demonstrate basic proficiency in Python scripting.
• Familiarity with additional scripting or programming languages such as Bash, PowerShell, or Java is advantageous.
• Knowledge of working with APIs and systems integration concepts.
• Understanding of database management and SQL.
• Exposure to DevOps, software engineering environments, process analysis, or testing is desirable.Strong analytical and problem-solving capabilities.
• Effective communication and collaborative working skills.Adaptable, proactive, and keen to learn in a fast-paced environment.
• Degree or equivalent qualification preferred, though relevant experience will also be considered.
• Able to work UK hours on an early and late rota basis.

About Vodafone Intelligent Solutions (VOIS)

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