Senior Resource Manager

About this role

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Skills you'll use

What you'll do

• Own the end-to-end demand and supply planning process , from demand intake through fulfillment and closure.
• Consolidate and validate demand across business units, programs, projects, geographies, and skill groups.
• Develop short-, medium-, and long-term demand forecasts and capacity plans .
• Map demand against available capacity/supply and proactively identify gaps, surpluses, bottlenecks, and emerging risks .
• Drive prioritization and allocation decisions when demand exceeds available capacity.
• Establish mechanisms for demand aging, fulfillment tracking, capacity management, utilization, and deployment .
• Partner with relevant teams to develop mitigation plans for supply gaps, including hiring, internal movement, upskilling, cross-utilization, or other capacity levers.
• Improve forecast accuracy through historical trend analysis and regular reconciliation of planned versus actual demand.

Who can apply

• Assess existing processes and identify opportunities to simplify, standardize, automate, and scale operations.
• Design clear end-to-end workflows covering demand intake, validation, prioritization, allocation, fulfillment, escalation, and closure.
• Define SLAs, KPIs, process controls, ownership, and escalation mechanisms .
• Establish a strong operating cadence, including weekly operational reviews and monthly/quarterly business reviews.
• Reduce manual interventions, process leakage, duplicate effort, and turnaround time.
• Create and maintain SOPs, process documentation, governance frameworks, and RACI models.
• Drive continuous improvement using data, root-cause analysis, and measurable improvement initiatives.
• Build and maintain executive-level dashboards and operational scorecards that translate complex data into actionable business insights.

About VML

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