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Truecaller

Senior Customer Success Manager -BFSI

Job · Full-timeIn OfficeMumbaiEntry level / 0-2 years1 opening
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About this role

Truecaller is hiring for Senior Customer Success Manager -BFSI in Mumbai. This opening was published by Truecaller on their official greenhouse careers board on 29 August 2026 and was verified as still open on 17 September 2026. About the role Join Truecaller – The place where innovation meets…

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Skills you'll use

CommunicationProblem SolvingRecruitmentSalesforceOnboardingCompensationLearning and DevelopmentCRMAnalytical Thinking

What you'll do

  • Responsible for building and nurturing relations with customers, key personnel within customer companies post sales cycle.
  • Help customers on-board seamlessly on Truecaller's enterprise product with complete process compliance.
  • Develops and maintains customer relationships, ensuring that all assigned customer accounts are obtaining value and being responsible for customer satisfaction.
  • Good at understanding product feedback from customers and working with the product team for evaluation and action.
  • Co-own with the Sales team to identify opportunities for sales upgrades and cross sells.
  • Grow accounts by proactively identifying expansion opportunities and creating measurable value within the client's ecosystem.
  • Proactively manage churn across customers.
  • Understand customer needs or demands and ensure customers are serviced in a timely manner.
  • Conduct business reviews to ensure customers are satisfied with Truecaller's enterprise products and services.
  • Measure effectiveness of client success for operational metrics such as churn/revenue management, retention, NPS (Net Promoter Score) and legal and financial compliances.

Who can apply

  • Grow accounts by proactively identifying expansion opportunities and creating measurable value within the client's ecosystem.
  • Proactively manage churn across customers.
  • Understand customer needs or demands and ensure customers are serviced in a timely manner.
  • Conduct business reviews to ensure customers are satisfied with Truecaller's enterprise products and services.
  • Measure effectiveness of client success for operational metrics such as churn/revenue management, retention, NPS (Net Promoter Score) and legal and financial compliances.
  • 8+ years of professional experience.
  • 5+ years of good track record of working with a high-velocity Customer Success team.
  • Good experience in the SaaS/Software product domain.

Perks & benefits

We support growth through learning resources, leadership programs, mentoring, and real hands-on work. People can move between teams and projects to build new skills and keep things interesting. We offer clear internal mobility and a transparent path for progression, with leaders who stay involved and provide guidance throughout the year. In addition, you will benefit from:A comprehensive compensation package: Learning and development allowance, voluntary provident fund (VPF) and/or national pension scheme (NPS) tax saving option provided, creche allowanceModern tools to do your best work: Choose your preferred computer and phone within our budget, so you can work comfortably and efficiently.A people-focused office culture: We value in-person collaboration and follow an office-first model, with some flexibility. Our offices offer a vibrant environment with opportunities to learn, connect, and recharge, from breakfast, lunch and quiet spaces to team activities such as movie nights, tech meetups, and cultural events. There's something for everyone.Truecaller’s “Lab Days” offer a space for imagination: 5 days each quarter, where everyone steps away from their normal tasks to explore new, bold ideas and build things they’ve always wanted to. It’s a space where curiosity leads the way, and prototypes take shape. Some concepts even make it into production, and a few have grown into real features used by millions today. Lab Days allow you to be creative, learn fast, and help shape Truecaller's future.Come as you are:Truecaller is committed to building a diverse and inclusive team. We believe that a wide range of backgrounds, perspectives, and experiences strengthens our products and our culture. No matter where you're from, what language you speak, or how you identify, we value what makes you unique and would love to get to know you.Sounds like a great opportunity?

About Truecaller

About Truecaller Truecaller helps you identify unknown numbers, block spam calls and messages, and stay protected from fraud. Trusted by millions for smarter, safer communication. • Our story - how it all started and what are we doing right now! Learn how we intend to make communication safe and…
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